Rosetta Biosoftware Customers Renew Support Servi
ces
Ceiba successfully proposed and won the award to support over 60 customers using the Rosetta Biosoftware suite of Life Science applications. Ceiba transitioned all aspects of the of Rosetta Biosoftware support including Help Desk, test/production environments, and bug fixing.
Ceiba’s quality of support has ensured renewal of over 80% of the Rosetta Biosoftware customers.
The customer’s internal costs for this support were reduced 100% in 2 months.
The initial process to scope the requirements were executed through a due diligence process scoping the full breadth of software development, infrastructure and support. 